FAQs

General Questions

Q1: What is OrdinalSwap?

A: OrdinalSwap is a decentralized application (DApp) that enables anonymous transfers of cryptocurrencies, allowing users to exchange assets securely and privately on the blockchain.

Q2: Which cryptocurrencies are supported on OrdinalSwap?

A: Currently, OrdinalSwap supports Ethereum (ETH) and Bitcoin (BTC). Users can perform transactions such as ETH to ETH, BTC to ETH, ETH to BTC, and BTC to BTC.

Q3: Is OrdinalSwap secure?

A: Yes, OrdinalSwap prioritizes security through blockchain integration and anonymity measures. The use of smart contracts, encryption, and off-chain matching ensures a secure and private transaction environment.

Q4: Do I need to complete KYC (Know Your Customer) to use OrdinalSwap?

A: No, OrdinalSwap operates without mandatory KYC procedures. Users can trade and transact anonymously without the need for identity verification.

Q5: How can I stay updated on OrdinalSwap developments?

A: Stay informed about OrdinalSwap updates by following our official social media channels and visiting our website regularly. Join our community forums to engage with other users.

Troubleshooting

Q1: I encountered an issue connecting my wallet. What should I do?

A: Ensure that you are using a supported wallet (e.g., MetaMask, MyEtherWallet) and that it is properly configured. Clear your browser cache or try using a different browser. If the issue persists, reach out to our customer support for assistance.

Q2: My transaction is stuck in the "Pending" status. What does this mean?

A: Transactions may take some time to be confirmed on the blockchain. Check the respective blockchain explorer for confirmations. If the issue persists, contact our support team with the transaction details for further assistance.

Q3: What if I sent the wrong amount or entered the wrong recipient address?

A: Unfortunately, cryptocurrency transactions are irreversible. It's crucial to double-check all details before confirming a transaction. If you face issues, contact our support promptly for guidance.

Q4: I have a specific question not covered here. How can I get assistance?

A: Reach out to our customer support through the designated channels on our website. Our support team is available to address your concerns and provide assistance.

Q5: Is there a community forum for users to discuss issues and share experiences?

A: Yes, join our community forums to connect with other users, share experiences, and seek advice. Visit our website for forum links.